LiveAgent is a software solution that
helps businesses improve their customer support by channeling all communication
channels into one platform.
LiveAgent is designed with customer support
teams in mind as it takes communication channels like email, live chat, and
social media, and streams everything into one single platform. Its seamless
support is what distinguishes it from its competitors.
The Live Agent platform offers over 170
features like email piping, forwarding, tags, statuses, rules, ticket routing,
email templates, voice integration, real-time website monitoring, chats,
knowledgebase, live suggestions (as the user types), gamification, agent
rating, contact & feedback forms, twitter/facebook integration, and so on.