Gorgias is a live chat desk and a
customer support service for Shopify and Shopify plus online stores.
Thanks to this online tool, e-commerce
business on the Shopify platform can have all of their customer support all in
one place. The customer support team can have on one place all requests from
their live chat, email, social media, and phone. That way, it is much easier to
respond faster to customer requests, as well as to edit orders, grant loyalty
points, and so on.
Gorgias users can take advantage of the
offered templates, macros, rule, and various automation to cut the support
time. That way, the customer support can have a breather by optimizing part of
their workflow and making the entire process more efficient.
This service is mainly used by
eCommerce companies and B2C companies that rely a lot on providing great